Personal data protection policy

At Travel2Poland, we take the protection of your personal data seriously. We make every reasonable effort to ensure that your privacy is respected when you use our services and browse our website.

This document explains how we collect, use, and protect your personal data, as well as how you can contact us if you have any questions regarding data protection. It also includes information about cookies and similar technologies used on our website.

If you do not agree with this Personal Data Protection Policy, please discontinue use of the website.

If you have any questions, comments, or suggestions regarding this policy, please contact us at: bok@travel2poland.org

Data Controller

The controller of your personal data is Travel2Poland Sp. z o.o., with its registered office in Skawina, Poland. The company processes personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

What Personal Data We Collect

When you use the Travel2Poland website, certain technical data may be collected automatically. This includes information such as your IP address, browser type and version, operating system, and technical details related to how you interact with the website.

How We Collect Data

Personal data is collected directly from users when they submit forms on the website. Certain data is also collected automatically through the use of cookies and similar technologies, which help ensure proper website functionality and improve user experience.

Purposes of Data Processing

Personal data is processed to ensure proper operation of the website and to continuously improve its quality and functionality. It is also used to respond to inquiries, process bookings, perform ordered services and maintain communication related to service delivery.

Where required, personal data is processed for accounting and legal purposes, including issuing invoices and complying with tax regulations. Data may also be used to protect legitimate business interests, such as handling claims or ensuring service security. Marketing communication is conducted only when the user has given appropriate consent.

Legal Basis for Processing

Personal data is processed in accordance with applicable data protection regulations, including the GDPR. Processing is based on the necessity to perform a contract, fulfil legal obligations, pursue legitimate interests of the controller, or on the basis of the user’s consent, depending on the specific purpose of processing.

Your Rights

Users have the right to access their personal data and obtain information about how it is processed. Upon request, Travel2Poland may provide a copy of the processed data.

Users may request correction of inaccurate or incomplete data, limitation of processing or deletion of data where legally permissible. Users also have the right to object to certain types of processing, including direct marketing, and may request the transfer of their data to another controller in a commonly used electronic format, where technically feasible.

Requests related to personal data rights can be submitted using the contact details provided below.

Data Recipients

Personal data may be shared only with entities authorised by law or with trusted partners who support Travel2Poland in providing services, such as accounting offices, legal advisors or service providers directly involved in fulfilling customer orders. Personal data is not transferred outside the European Union or to international organisations.

Data Retention Period

Personal data is stored for the duration necessary to fulfil the purpose for which it was collected. This includes the duration of the contract and the period required by accounting and tax regulations. Data processed on the basis of consent is stored until the consent is withdrawn. In cases related to claims, data may be stored until the limitation period expires.

Is Providing Data Mandatory?

Providing personal data is voluntary. However, failure to provide required data may prevent the conclusion or performance of a contract, including booking services or issuing invoices. Providing data for marketing purposes is optional and does not affect access to other services.

Contact Details

You may contact us regarding personal data protection:

• By email: bok@travel2poland.org

• In writing: ul. Starowiślna 56/50, 31-037 Kraków

Cookies Policy

The Travel2Poland website uses cookies to ensure proper operation, analyse website traffic and improve user experience. Cookies help remember user preferences, enhance security and optimise website content.

Users may manage or disable cookies through their browser settings. Please note that limiting the use of cookies may affect certain website functionalities.

Managing Cookies

Most browsers accept cookies by default. You can manage or disable cookies in your browser settings. Instructions can usually be found in the browser’s settings or help section.

Please note that restricting cookies may limit access to certain website features.

This policy may be updated from time to time. We encourage you to review it regularly to stay informed about how we protect your personal data.